And don’t forget that it expires every three months, so you have to remember to do this all over again. If you want to use Let’s Encrypt’s free SSL on your site, you need to use the console to generate the certificate manually and apply it to your site. NameHero does all the configuration for you.īut with Amazon Lightsail, these things are your headache. You don’t have to worry about security, backups, or complex things like SSL. Today when you sign up for a hosting package with NameHero, you get a fully functional website with whatever software you want, ready for you to start designing and writing content. Amazon Lightsail Doesn’t Configure SSL – It’s Manual And Amazon isn’t going to help you when the going gets tough. But what do you do when something goes wrong? You have a business to run. Having the infrastructure is all well and good. At a nice $30/m price! That alone should tell you how they’ve gimped their service. You can purchase a customer support package from Amazon separately. It’s one of the reasons why customers like NameHero’s customer service. When you wake up in the morning and find that your SSL certificate isn’t working for some reason or the other, you want to reach out to a human being who will fix it ASAP. Web hosting is an extremely customer-centric operation. And they can’t do that if they need to keep teams of live humans around on the phone.Īnd this is why web hosting as we know it today is out of its reach. Probably the most expensive part of an organization. The reason for this is simple – maintaining a customer service build of qualified humans is expensive. And that person will a process-oriented sales or billing person. Most of their human-based customer support is e-mail based, and it’s pretty hard to get an actual person on a phone. Amazon’s Achilles Heel – Customer ServiceĪmazon thrives in marketplaces that can be automated. If you’re looking at the Amazon Lightsail offering for the first time and liking the low prices, let me pull back the curtain and show you why it won’t work for you. And here I fear, is where Amazon has met its limits for reasons I will explain below. But providing the infrastructure to allow for web hosting isn’t the same as providing actual web hosting. Among the many in which they’re already the biggest fish, they’ve come to dominate the hosting infrastructure space with AWS. Amazon would like nothing more than to claim yet another marketplace for itself.
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